Frequently Asked Questions
Everything you need to know about upgrading your home with Go Hardware.
What is the standard shipping timeframe for hardware orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental US.
Do you offer bulk discounts for contractors or large renovations?
Yes, we offer tiered pricing for bulk purchases. Please contact our sales team with your project specifications to receive a custom quote.
What is your return policy for installed products?
To ensure quality control, we only accept returns on items in their original, uninstalled condition and packaging within 30 days of purchase. Installed hardware is non-returnable unless a manufacturing defect is present.
Are mounting screws and templates included with my purchase?
Yes, all our cabinet pulls, knobs, and door hardware include standard mounting screws and, where applicable, installation templates for easy setup.
How do I care for and clean my hardware finishes?
We recommend using a soft, damp cloth with mild soap. Avoid using abrasive cleaners, bleach, or harsh chemicals, as these can strip the protective finish from the metal.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to monitor its progress.